
FAQs
Have a question? Please see below for answers to common questions from customers.
Natural Deodorant
How do I make the switch to natural deodorant?
We love this question and you’re in the right place. Making the switch is as easy as buying and starting to use as normal. For some people, it can take a few weeks for the product to be effective; we call this the ‘detox period’. Basically, your body can require 2-4 weeks to release what is blocked in the pores from using aluminum based products (often for years). The good thing is that you can still use this product during the detox period, but you may need to re-apply during the day. If you want to learn more, we have an article with tips on how to make the switch here.
I’ve tried natural deodorants before & they didn’t work, why will yours?
I hear you. I had a similar experience when I made the switch, and tried over 10 different Natural Deo’s before I found one that worked for me. We’ve spent years researching, months testing, trialing & reiterating this product, and we’re really proud of its efficacy and extra strength ingredients. We work with two patented ingredients, and use these at their maximum strength. These are:
Greensil - absorbs sweat and sebum, and mattifies skin.
- Absorbs hypersecretions of sebum from the sebaceous glands, and of sweat from the sweat glands.
- Sweat is absorbed and reduced, its smell is diminished. The skin is soft and silky.
Dermosoft® acts in a responsive ‘on-demand’ manner based upon microbial growth.
- Effective all-day and possibly even across multiple days for odor control.
- 100% natural derived, is pending COSMOS approved, and is Halal certified.
- Non-irritating and non-sensitizing to the skin.
I have sensitive skin, will this be OK for me?
We have tested on people with sensitive skin, and of our tester group, no-one had any issue with irritation. Our ingredients are safe. Everyone is different though, so if you notice any discomfort, it’s best not to push through, and to discontinue using.
Why is it called Dulese?
Dulese is pronounced “Do-Less” & was originally inspired based off the back of a classic Gen-Z meltdown, after finding myself overwhelmed and frankly, a bit burnt out by our fast paced world we live in. The constant connection to emails and notifications had really started to take a big toll, leading me to realise, it’s important that sometimes we just do-less. Made with the intention to help you consume less, waste less, absorb less nasties, that’s where we came from, that’s our backbone if you will. Be Natural, Do less.
Can I get deliveries set up on auto so I don’t have to re order?
Heck yeah, we offer subscriptions & some super sick benefits for our long standing custys, cos we love ya!
I’m a brand ambassador/influencer who is passionate about health, wellness and the environment, how can I get involved?
We would love to hear from you, drop us an email & let’s chat; hello@dulese.com
How did you make the formulation?
We are super lucky to have worked with world class formulators, based here in New Zealand to bring you the most effective, long lasting and gentle natural deodorant we could make. Using research backed ingredients, and many testing rounds, we’re really proud of the natural power Dulesé packs.
Are Dulesé products Phthalate and Paraben free?
Heck yes!
Returns & Subscriptions
How do I change or cancel my subscription?
Please update your account here. If all fails, email us on hello@dulese.com
How does the deodorant subscription work?
We offer a very flexible subscription that you can ‘set and forget’ so that you know when you will have your fave deodorant delivered right to your door. We know that sometimes it will vary on how quickly you get through your stick, so you can jump into your account and update how often you get this sent to you, or you can cancel at any time. As a subscriber, you will be privy to treats and discounts (all while smelling sexy 24/7). Booyah.
What is your return policy?
We accept returns and exchanges within 30 days of purchase. Items must be unused in their original carton packaging – we do not accept returns of used or tested items.
You will be refunded the full amount of the items, minus a $5 handling fee to cover restocking. We are not able to refund the original shipping charges as these are paid directly to the carrier.
We are only able to accept returns from orders placed from our retailers. Please contact the original point of purchase for orders placed from other retailers.
*Select exploratory sets are final sale, as noted on their product pages and are ineligible for return or exchange.
Product
What ingredients are used?
CAPRYLIC/CAPRIC TRIGLYCERIDE 😮💨
Provides smooth application and helps moisturize your skin.
TAPIOCA STARCH 💦
Absorbs moisture and keeps you feeling dry and comfortable throughout the day.
MAGNESIUM HYDROXIDE 👃
Neutralizes odor-causing bacteria naturally and effectively.
COCOS NUCIFERA OIL 🥥
(coconut oil) Nourishes and soothes your skin, leaving it soft and conditioned
CETEARYL ALCOHOL 🧈
Helps to stabilize and emulsify our formula, ensuring a smooth and creamy texture.
EUPHORBIA CERIFERA CERA 🕯️
(candelilla wax) Provides a natural barrier and consistency to our deodorant, enhancing its durability.
BAMBUSA ARUNDINACEA STEM EXTRACT (Bamboo stem) 🎋
Offers gentle exfoliation and helps maintain skin health.
PARFUM ✨
(fragrance) Is a bespoke blend of premium natural scents, providing a delightful aroma without synthetic additives
SODIUM CAPROYL/LAUROYL LACTYLATE 🫧Supports the natural antimicrobial properties of our deodorant, ensuring freshness without irritation.
GLYCERYL CAPRYLATE 🧼
Acts as a natural preservative, ensuring freshness and longevity of our deodorant.
BUTYROSPERMUM PARKII BUTTER 🌰
(shea butter) Provides deep hydration and nourishment, leaving skin silky smooth."
THEOBROMA CACAO SEED BUTTER 🍫
(cocoa butter) Offers intense moisturization and helps protect skin elasticity.
TRIETHYL CITRATE 💧
Neutralizes odors and helps regulate sweat production for long-lasting freshness.
TOCOPHERYL ACETATE
(vitamin E) Is a powerful antioxidant that soothes and protects skin from environmental stressors.
ALOE BARBADENSIS LEAF JUICE 🍃
(aloe vera) Calms and hydrates skin, promoting soothing relief after shaving or waxing
SALVIA OFFICINALIS OIL 🌿
(sage oil) Provides natural antibacterial properties, maintaining freshness and purity
How does it refill?
When inserting your new refill pod, it's important to take your used deodorant out, but twisting the top of the container anti clockwise and the bottom of the container in the opposite direction, which will make the infill pop out. When you go to put in your refill, line the tracks of the container with the spike of the pod and twist until you hear a subtle click. Or click here for more support on how to refill.
How long does the deodorant last?
This depends on how much you use it and re-apply or if you have a decent amount of hair under your pits. On average, it will last 8+ weeks.
How can I avoid white marks on my clothes?
Dulesé was formulated and tested to ensure that you can wear your favorite tight black top without the stains. We are confident that if any formula was to transfer on your clothes, it would easily wash out.
Is Dulesé an antiperspirant?
Dulesé isn’t antiperspirant as we don’t use aluminum salts in our deodorant. This is because we think sweating is a natural and important function. Instead, our deodorant contains alternative ingredients such as:
Greensil: Absorbs sweat and oil while leaving skin soft, smooth, and matte. 💦✨
Dermosoft®: A smart, on-demand odor fighter that works all day—even up to days! 100% natural, gentle, and effective. 🧪♻️
Is Dulesé vegan and cruelty free?
Yes!! We are both vegan and cruelty free, because high quality products & good health don't need to come at the expense of animals.
Can the deodorant be used by men & women?
Big YES. Dulesé was designed with the intention to be used by all. That’s why we tested our product on a split of genders to ensure it was effective on both. It’s also why we designed our fragrance and packaging to appeal to all.
Are Dulesé products safe to use during pregnancy and for kids?
Dulesé has been designed with safe ingredients front of mind. We are safe for pregnant women, but we always suggest checking with your doctor/health care professional as every single body is different. Do what's best for you x
Are the fragrances used in Dulesé products natural?
Our fragrances are 100% synthetic free and are made from essential oils. They are also free from Parabens and Phthalates - cos that shit is nasty.
Are your deodorants aluminium free?
ABSOLUTELY! Aluminium is for the periodic table and not for your lymph nodes. In our humble opinion at least.
What is the shelf life of Dulesé products?
24 Months! Ages!
Is this product free from endocrine disruptors?
We love hormones honey! In short, yes - we have taken good care to ensure that our product is the least disruptive on your body's hormones, for both men & women. Slay.
What does no nasties mean?
Our formula doesn't include parabens, phthalate, triclosan, artificial fragrances, propylene glycol, aluminium compounds or common irritants like bicarbonate of soda. Only the best for your Pitney Spears.
About us
Where are Dulesé products made?
All of our products are formulated and filled here in Auckland, New Zealand. Local as.
I am looking to become a Dulesé wholesale partner. Who do I contact?
Fabulous, we think you have great taste. Please get in touch with us here: hello@dulese.com
Sustainability
What makes Dulesé sustainable?
Sustainability is a bit of a loaded term these days, so we want to be really clear on how we see sustainable practices at Dulesé. Our commitment to protecting the planet and our people flows through everything we do. Our packaging is designed to last a lifetime, as we believe in buying good things once and reusing them. This is why our packaging is created from PCR (post consumer plastic - so essentially plastic that already exists on planet earth) plastics and built to be refilled with our refill pods (which are curb side recyclable here in NZ).
We hold our suppliers to high manufacturing standards to ensure we are supporting ethical operations. Our supply chain ensures fair wages and proper working conditions for all suppliers throughout.
We are always looking for ways to innovate and improve in sustainability - you best believe we will be iterating and improving as we go along this journey.
How do I recycle my Dulesé packaging?
Our products are crafted from PCR (post consumer recycled) plastic materials including recovered ocean plastic. We encourage you to reuse your case and to contact your local recycling facility to confirm whether they can recycle the refill items. In New Zealand & Australia - you can recycle your infill in your curb-side bins, please give them a lil clean first!
Contact
Still have questions? We're happy to help! Please email us at hello@dulese.com and we will get back to you within 24 hours.